Small Business Blog

Articles related to: customer service

Cheryl Sowa

Five Ways to Survive the Holiday Season

With all the stress that unfortunately comes with the holidays, there are a a few tricks that can be done to help you survive the season.

Tags: holiday, marketing, survival, fun, patience, customer service, listen, patient, flexibile

Read Full Story »

Posted: 12/22/2009 | Comments (1)

Cheryl Sowa

Small Biz Tip: Holiday Marketing: Customer Service

The Small Business tips today discuss the importance of customer service in your holiday marketing.

Tags: small business, holiday marketing, customer service, help, how to

Read Full Story »

Posted: 11/13/2009 | Comments (0)

Kim Fenolio

Small Biz Tip: Customer Service: Employee Training

The Small Business tips today discuss training your employees to provide exceptional customer service.

Tags: small business, tips, training, employees, customer service

Read Full Story »

Posted: 10/16/2009 | Comments (0)

Cheryl Sowa

Small Biz Tip: Customer Service: Turning to Social Media

The Small Business tips today will talk about how turning to social media will improve customer service.

Tags: small business, twitter, facebook fans, facebook, social media, customer service

Read Full Story »

Posted: 10/14/2009 | Comments (0)

Cheryl Sowa

Customer Service and the Internet

It is no surprise that great customer service is essential to having a successful business. In the age of the Internet, customer service means having to change some of your customer service policies and actions to ensure positive feedback on the World Wide Web.

Tags: small business, customer service, internet, google alerts, social media, positive, negative

Read Full Story »

Posted: 10/14/2009 | Comments (0)

Cheryl Sowa

Small Biz Tip: Customer Service: Building Customer Loyalty

The Small Business tips today are about building customer loyalty.

Tags: small business, customer loyalty, customer service, communication, incentives, loyalty program, personalize

Read Full Story »

Posted: 10/13/2009 | Comments (0)

Cheryl Sowa

Small Biz Tip: Customer Service: Know Your Customers

The Small Business tips today cover knowing your customers.

Tags: small business, customer service, knowing your customers, personalize, communication

Read Full Story »

Posted: 10/12/2009 | Comments (0)

Charles M Cooper

Why Customer Service is Terrible

Jay Goltz came up with three reasons for the terrible state of customer service. He blames health insurance, crazy pricing and the lack of a real merchant class in this country. Is he right? We want to hear your opinions!

Tags: small business, customer service, health insurance, parttime employees

Read Full Story »

Posted: 8/7/2009 | Comments (4)

Charles M Cooper

United Breaks Guitars: Poor Customer Service in Song

We often say that you judge a company not by what it does right, but by how it fixes things when it does wrong, and United Airlines did a big wrong to musician Dave Carroll and his band, Sons of Maxwell.

Tags: small business, united, customer service, dave carroll, sons of maxwell

Read Full Story »

Posted: 7/9/2009 | Comments (0)

Charles M Cooper

Loyalty to Your Brand: 4 Laws of Customer Service

In an era where retaining customers is as important—or more important—than finding news ones, the big questions you have to answer are these: How loyal are your customers to your brand and what are you doing to keep them loyal?

Tags: small business, brands, brand loyalty, customer service

Read Full Story »

Posted: 6/25/2009 | Comments (0)

Charles M Cooper

Sometimes You Just Need to Apologize and Make it Right

Everyone makes mistakes; it comes with being human and if you are in the service business, a mistake can cause problems. The real measure of your business, however, is what you do once the damage is done.

Tags: small business, customer service, problem solving, making amends

Read Full Story »

Posted: 6/17/2009 | Comments (2)

Charles M Cooper

When Fluffy Flies First Class

Pets are great, aren’t they? They offer the companionship some crave, the unconditional love so rare in our human companions, and for a few they make for a great fashion accessory. We walk them, we feed them, we play with them and now, Southwest Airlines is allowing us to fly with them, right in the cabin. That is great, if it is your dog, but I think that Southwest is forgetting one thing—the other passengers!

Tags: small business, customer service, southwest airlines, pets, allergies, phobias, bad business ideas

Read Full Story »

Posted: 5/29/2009 | Comments (0)

Charles M Cooper

How to Answer a Complaint Letter

Complaint letters abound, there is now question of it, but how do you answer one? Here is one example, by way of Great Britain’s Inland Revenue, that I think takes the biscuit. We can only hope the IRS will develop a sense of humor like this, not to mention the style and flare to use it.

Tags: customer service, customer relations, complaint letters, complaint letter responses, inland revenue

Read Full Story »

Posted: 1/28/2009 | Comments (0)

Charles M Cooper

Is Civility in Marketing on its Way Out?

There will always be customers that we like more than others. They spend more, they're easier to work with--there are all sorts of reasons. Still, how much better do you treat them than your other customers? United Airlines has answered that question and it makes me wonder if civility in marketing is on its way out.

Tags: small business, united, most-valued guests, customer service

Read Full Story »

Posted: 11/10/2008 | Comments (5)

Charles M Cooper

Customer Service for a Price

We have heard of customer service being a perk for the select few, now we hear of a company that charges you to have a customer service agent that knows what they are doing? Will it ever end?

Tags: small business, customer service, air canada, outrageous charges

Read Full Story »

Posted: 9/5/2008 | Comments (2)